The company also provides helpful resources on its LinkedIn profile so that customers can stay updated with the latest news and updates about the company. PayPal also responds to posts that mention the company and provides helpful support and information. Plus, customers can use PayPal’s Instagram account to send direct messages to customer service or comment on posts and get a response from PayPal. PayPal also has an Instagram account with more than 55K followers, which is used actively for providing helpful resources for customers, such as tips for managing their accounts and troubleshooting tips. It can also be seen from the brand logo that hasn’t been updated as it is done for Twitter and other social media accounts. However, now, there’s not a soul around their Facebook page. They were used to publishing helpful advice and information about the company’s services and answering customer questions. Un-similarly, PayPal has a Facebook page (with 6M followers) that has been inactive since March 2022. This is a dedicated way for customers to get assistance in a timely manner. The Twitter account has more than 370K followers, and their Twitter handle allows customers to ask questions and get help. PayPal offers customers a wide range of customer service options, including a dedicated customer service Twitter handle, Instagram account, LinkedIn profile, Facebook page, and even a PayPal community platform. It’s no surprise that the company has good customer service and social media presence.
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